Terms of Service

These terms govern your use of qelpixo.com and purchases from Zexreno, operated by Andrii Shop LLC.

Please read them alongside our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

1. Using the Website

You must have the legal capacity to make a purchase or act with appropriate parental or guardian supervision.

Provide accurate order information and use the website lawfully. Fraudulent transactions, interference with website security, and misuse of another person’s information are prohibited.

2. Product Descriptions and Puzzle Options

Before ordering, check the product listing for the design, piece count, finished dimensions, materials, and package contents. If a puzzle has multiple options, review the details for the option you select, including whether a reference poster is included.

Lighting and screen settings may affect how colors appear. If you receive the wrong design or piece count, discover missing or damaged pieces, or receive a puzzle that materially differs from its description, contact us so we can review the issue.

We will address material listing errors and obtain your agreement before substituting a different puzzle or option.

3. Prices and Payment

Prices, currency, available payment methods, shipping charges, and applicable taxes are displayed during checkout.

Review the total before paying. Your payment provider may apply separate conversion or transaction fees.

If a significant pricing error affects your purchase, we will contact you and explain the available options. We will obtain your consent before increasing an agreed price.

4. Order Processing

An automated confirmation acknowledges receipt of your order. Payment verification, stock availability, or delivery details may require further review.

If we cannot fulfill an order, we will notify you and refund any payment collected for the canceled items and applicable shipping charges.

5. Changes and Cancellations

To change your puzzle design, selected option, quantity, or delivery address, or to cancel your order, email us as soon as possible with your order number and request details. service@qelpixo.com

We can make changes or cancel an order only before fulfillment begins, and we will confirm whether your request can be completed. If we confirm your cancellation, we will refund the canceled items and applicable shipping charges in full. We do not charge a standard cancellation fee.

After dispatch, please refer to our Return & Refund Policy. Applicable statutory cancellation and withdrawal rights still apply.

6. Shipping

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and public holidays.

Order processing time is additional. Available destinations and shipping charges are shown at checkout.

If dispatch cannot take place within the promised period, we will provide an update and explain the options for a revised dispatch date, cancellation, or refund as required by applicable law.

7. Returns and Puzzle Issues

You may request an eligible return under our voluntary policy within 30 days of delivery.

For voluntary change-of-mind returns, the puzzle must be unused, unopened, and in its original condition. Include the original packaging, all supplied contents, and your order number or other proof of purchase.

These conditions apply to voluntary returns. Your applicable statutory rights and remedies for damaged, defective, incomplete, or incorrectly supplied puzzles still apply.

If you discover a missing or damaged piece while assembling your puzzle, contact us with your order number, the puzzle design and piece count, and a description of the issue. Photos of the box, affected pieces, or the gap in the assembled puzzle can help us review your request.

8. Refunds

Standard return inspection and review may take up to 14 business days after we receive your return. We initiate approved refunds within 3 business days, normally to the original payment method. Your payment provider may take another 3–8 business days to post the credit.

Any shorter statutory refund deadline takes priority. Our Return & Refund Policy explains return postage and applicable withdrawal rights.

9. Content and Customer Reviews

You may reproduce store content for commercial purposes with permission or where permitted by law.

Reviews must reflect genuine experiences and exclude unlawful material and confidential information. By submitting a review, you permit us to display and format it for store-related purposes.

Customer support, returns, and eligible refunds are available regardless of whether you leave a review.

10. Consumer Rights and Responsibility

Mandatory consumer rights and any liability that cannot lawfully be limited or excluded remain in effect.

Contact us if a dispute arises so we can attempt to resolve it. Applicable governing-law rules and rights to bring proceedings in a competent court remain in effect.

11. Changes to These Terms

Updates apply to future website use and purchases. The terms applicable when you placed an order continue to govern that order unless a change is legally required or agreed with you.

12. Company and Contact Information

• Operated by: Andrii Shop LLC
• Business License Entity: Andrii Shop LLC
• Registered Address: 1742 N Champa St Unit 1083, Denver, CO 80202
• Email: service@qelpixo.com
• Phone: +1 712-599-0149
• Website: qelpixo.com