Shipping & Delivery Policy

1. Order Processing

We generally prepare orders within 2–3 business days after payment confirmation, excluding weekends and public holidays.

If stock availability, payment verification, or order details affect dispatch, we will contact you.

2. Estimated Delivery Times

Please allow additional time for order processing. The fulfillment location depends on the puzzle you order, stock availability, and your delivery destination.

Customs checks, carrier disruptions, and holidays may affect arrival times. Delivery dates are estimates unless expressly guaranteed.

3. Shipping Destinations and Charges

Available destinations and shipping charges appear at checkout after you enter your delivery address.

If checkout does not show a delivery option for your address, email us before ordering. service@qelpixo.com

Where applicable, import duties, taxes, or other destination charges excluded from the checkout total may be payable by the recipient under local rules.

4. Shipment Updates and Tracking

When tracking is available, we will send shipment details using the contact information provided with your order. Carrier updates may take time to appear.

If you have not received a shipping update within 5 business days of ordering, check your spam folder and contact us with your order number. service@qelpixo.com

5. Address Corrections, Order Changes, and Cancellations

Before placing your order, check your delivery address, puzzle design, piece count, and quantity.

If you need to correct your address, change a puzzle option, or cancel your order, contact us as soon as possible with your order number and request details. We can make changes or cancel an order through our standard process only before fulfillment begins. We will confirm whether we can complete your request. service@qelpixo.com

If we confirm your cancellation, we will refund the canceled items and applicable shipping charges in full. We do not charge a standard cancellation fee. Applicable statutory rights still apply.

6. Dispatch Delays and Delivery Problems

If dispatch is delayed beyond the promised period, we will provide an update and, where required, ask whether you agree to a revised dispatch date or prefer to cancel for a refund.

If your package is delayed, appears to be missing, or is marked as delivered and you cannot locate it, contact us with your order number. We will investigate and explain the available options. Your applicable rights concerning non-delivery remain in effect regardless of the carrier’s tracking status.

7. Damaged or Returned Packages

If your package or puzzle box arrives damaged, keep the packaging where practical. Send us your order number, the puzzle design and piece count, and photos of the damage if available. If you discover missing or damaged pieces while assembling your puzzle, see our Return & Refund Policy for how to report the issue.

If a shipment is returned to us, we will review the circumstances and discuss refund or reshipment options. We will explain any proposed additional charge before you agree to it.

8. Company and Contact Information

• Operated by: Andrii Shop LLC
• Business License Entity: Andrii Shop LLC
• Registered Address: 1742 N Champa St Unit 1083, Denver, CO 80202
• Email: service@qelpixo.com
• Phone: +1 712-599-0149
• Website: qelpixo.com